ssm.

Refunds

Your $5 deposit is refundable on request. If you keep the reservation, it is applied toward the $19.99 bottle. Last updated November 10, 2026.

How to ask

Email hello@ssm.skin from the address you used at checkout, or include that address in the message. There is no fee to cancel the deposit.

How the refund is sent

We refund through Stripe to the original payment method. It usually appears within 5–10 business days after we send it.

If we cannot fulfill it

If the product does not launch, or we cannot fulfill your reservation, we refund the deposit without you having to ask.

Shipped bottles

This policy covers the deposit. Returns for a bottle that has shipped will be posted here before anything ships.

Also see the terms and privacy policy.